Advance with Assist: Refreshing Tableau Online Data with Tableau Bridge


Advance with Assist: Refreshing Tableau Online Data with Tableau Bridge

Advance with Assist shares quick solutions to common challenges encountered by the InterWorks Assist on-demand team.


“I’ve published a report to Tableau Online, but I keep getting an error message on the refresh that I’ve scheduled with Tableau Bridge. Can you help me troubleshoot?”



In many circumstances, Tableau Online doesn’t have the ability to connect to your on-premise data within your servers. Tableau Online is not your company’s system, although it may be linked in very seamlessly in your interactions with it from the server client feel. In order to keep data fresh, the Tableau Bridge client is an application or service you can use to push new data out to Tableau Online on a schedule.


The Problem

With this question, we know that the user can publish, but we aren’t sure what is missing that is causing the Tableau Bridge client to fail here. Let’s walk through publishing to Tableau Online and using the Tableau Bridge client for refreshes to uncover what was missing.

Once you publish to Tableau Online, you will be given a message regarding Tableau Bridge after publishing has been completed like the below. As with many of us, we get click happy, and more often than not, when the confirmation message starts to appear, we close it without thinking. This is an important step if using Tableau Online: Don’t close it.

Tableau Online Can't Connect Error Message

When you click to schedule, you’ll see the Tableau Bridge client options which include where the Bridge will run (meaning what computer has the data), how often you want to run the refresh and at what time(s). After clicking Set schedule, you can test the connection and verify if it can connect and refresh:

Tableau Bridge: Set Schedule

Here’s where our issue starts. The requestor here had closed out the confirmation message, so the process for finished the update wasn’t completed.

Now that it lives on the server, we go to Tableau Online to update the setting for refresh. When we log in to the server, we can go to the Datasources tab to see if we have any alert. This is where the client was seeing his alert for connectionless failure.

Extract Alert

The Solution

Going into the Refresh Schedule for his extract, I immediately saw that since he exited out of the confirmation message too early, his refresh was attempting to use the local host computer for Tableau Online. His data exists on his computer, not the local server machine. So, the fix for this was to select the machine to run the bridge client to in order to get the new data.

Select Where to Run Refreshes ...

Once he selected the correct machine, his refreshes then worked as expected.

Want More Advance with Assist

  1. Advance with Assist: Filtering Select Dates with DATETRUNC
  2. Advance with Assist: Enhancing Dashboards with Custom Icons
  3. Advance with Assist: Tableau Power User Leaving the Company
  4. Advance with Assist: Context Filters and LOD Calculations
  5. Advance with Assist: Custom Subscriptions with Tableau Server Custom Views
  6. Advance with Assist: Blending with Dimension Not Utilized
  7. Advance with Assist: Creating a Sankey Diagram from Survey Data
  8. Advance with Assist: Multiple Dashboard Actions with a Single Click
  9. Advance with Assist: Refreshing Tableau Online Data with Tableau Bridge
  10. Advance with Assist: Parameter Performance Optimization
  11. Advance with Assist: Using Custom Backgrounds with Polygon Shapefiles
  12. Advance with Assist: Changing Default Properties on Data
  13. Advance with Assist: Options for Calculating Percentages
  14. Advance with Assist: Removing Options from Filter List
  15. Advance with Assist: Extracting Year from De-identified Text String
  16. Advance with Assist: Marking the Latest Date on Trend Line
  17. Advance with Assist: What You Need to Know About Aliases
  18. Advance with Assist: Function Compatibility
  19. Advance with Assist: Mass Parameter Replacement
  20. Advance with Assist: Sorting with MONTH in Reverse
  21. Advance with Assist: Ungroup Column Headers That Have Concatenated
  22. Advance with Assist: Connectionless Failure Error in Tableau Server
  23. Advance with Assist: How to Exceed Tableau’s Column or Row Limit
  24. Advance with Assist: Adding Email Links to Your Dashboard
  25. Advance with Assist: Saving User-Selected Filters on Tableau Server
  26. Advance with Assist: Tableau and Named Ranges in Excel
  27. Advance with Assist: Editing Custom Fields in Tableau-Published Data Sources
  28. Advance with Assist: NOW and TODAY Functions in Tableau
  29. Advance with Assist: Sheet Swapping with Dummy Headers
  30. Advance with Assist: REST Error in Tableau and Snowflake Connection
  31. Advance with Assist: Mapping with One Data Row in Tableau 2019.2
  32. Advance with Assist: Multi-Number Formats for Single Calculations
  33. Advance with Assist: Removing Background Landmass on a Tableau Map
  34. Advance with Assist: Filtering Data Sources on Tableau Server
  35. Advance with Assist: Swapping Sheets in Tableau 2019.2
  36. Advance with Assist: Filling in Null Records Without Filtering
  37. Advance with Assist: Nested IF Calculations in Tableau
  38. Advance with Assist: Getting Show/Hide Buttons to Appear in Tableau Desktop
  39. Advance with Assist: Alteryx Output Error
  40. Advance with Assist: Missing Joins in Tableau 2020.2
  41. Advance with Assist: Tableau Server – Interactive MicroService Container Degraded
  42. Advance with Assist: A Shortcut for Duplicating Calculations
  43. Advance with Assist: Tableau Server License Renewal Refresh 
  44. Advance with Assist: Encrypt Tabcmd Credentials
  45. Advance with Assist: Pointing Tableau to a Named Range
  46. Advance with Assist: Tableau Server Migrations
  47. Advance with Assist: Adding ALL Selection to Parameters
  48. Advance with Assist: Uncaught Type Error in Tableau Server
  49. Advance with Assist: Site Roles Changing on Tableau Server
  50. Advance with Assist: Highlighting Points of Interest
  51. Advance with Assist: Finding Max Date and More
  52. Advance with Assist: Adding Field Names Above Bars on a Bar Chart
  53. Advance with Assist: Using Map Layers with Unconnected Data Sources

More About the Author

Dustin Wyers

Support Lead, Americas
How Assist by InterWorks Supports Your Entire Data Stack Assist by InterWorks has been helping hundreds of InterWorks clients for years now. Assist got its beginnings as an on-demand, Tableau ...
Tableau Conference 2021: Devs on Stage in Review As always, the keynotes from the Tableau Conference, even virtually, are always an exciting highlight, and I love getting to write ...

See more from this author →

InterWorks uses cookies to allow us to better understand how the site is used. By continuing to use this site, you consent to this policy. Review Policy OK


Interworks GmbH
Ratinger Straße 9
40213 Düsseldorf
Geschäftsführer: Mel Stephenson

Telefon: +49 (0)211 5408 5301

Amtsgericht Düsseldorf HRB 79752
UstldNr: DE 313 353 072


Love our blog? You should see our emails. Sign up for our newsletter!