I recently had a client that simply could not replay to an e-mail she received. She had no issues sending new message or replying to any other messages, but when trying to reply to this one she would get an error saying "Outlook can not send...
Task ' - Sending' reported error (0x800CCC13) : 'Cannot connect to the network. Verify your network connection or modem.' Say what? I have been battling the above frustrating error for a few months now, and never actually found a good workaround until today. I started having the...
While attempting to clean one of the many variants of fake Anti Virus suites, I had problems with the standard cleaning tools such as MalwareBytes and HijackThis cleaning the infection while in Safe Mode, I really needed to be in Normal mode to clean the...
Dell recently announced the release of a new product in the EqualLogic iSCSI SAN line. The PS6000XVS (PS6010XVS for 10Gb mdels) is a mixture of 8 SSD and 8 15K RPM SAS drives to provide optimized, tiered workloads. The unit is perfect for VMware View...
There is a very handy, yet little known utility that most people do not even realize is bundled with their WIFI enabled Blackberry. The utility is called "Wifi Tools" and has been helpful to me more times than I can count. If you have a...
Recently, Dell has started shipping laptops with their own proprietary software to control the WIFI connections on your laptop. Personally, I prefer the configurability of the Wireless Zero Configuration Tool provided with Windows. Several times I've attempted to remove the Control Point software only to...
I recently ran into an issue of a Windows 7 user that had a corrupt profile, all the desktop icons were gone, drive mappings gone and profile settings back to default The fix ended up being these sets of steps after many other fix attempts. -Log into...
Below are a list of the "Mute" Codes for Shoretel IP Phones. These codes will perform some common Shoretel tasks without physically power cycling the phone. To Clear Cached Values + CLEAR (25327) # To Reset A Phone + RESET (73738) # To Enter Setup + SETUP (73887)...
So recently I was assisting a client over the phone with resolving your typical every day computer problem that we, computer technicians, face on a day-to-day basis and upon resolving their issue, the client, decided (like so many clients) to inquire about a little issue at home they are having...
There are times when you might have issues using the traditional RDP method of running MSTSC (Microsoft Terminal Services Client). An alternate method is to use the Remote Desktop Web Connection instead. But first, you need to prepare the destination workstation by installing Remote Desktop Web Connection. To...
Sometimes you need to get task manager open on a terminal server, but if you press CTRL-ALT-Delete it brings it up for your actual computer. There are a few different methods you can use to get around this. You can right click on your task bar then left click on...
Greetings again from the tech room, This month's diddy involves some explanation to a few common terms used throughout the world wide web. So when was the last time you paid for online software? Don't answer that, but rather when was the last time you HAD TO...
Here are the steps to correct this error. Steps: 1. Copy the CCC-EXT folder from the C drive on a working PC or Server. 2. Paste the CCC-EXT folder to the C drive on the PC with error. 3. Go to the C drive and then to Program files...
I've run into an error at times when trying to install/update clients ShoreTel Personal Call Manager (PCM or the ShoreTel software). Looking through multiple forums I found that this is a known issue with ShoreTel. They have traced it back to some files getting corrupted on...
On a recently setup Windows Server 2008 R2 terminal server, Java was installed, and by default the JRE will enable automatic updates for all users. No daily users have administrative privileges, but all users are prompted to install updates. No users can actually install the...
When a Shoretel user travels to/from multiple offices, how do we set them up to make/receive calls at both locations? Recently I have seen cases where a single user is configured with two separate extensions in the Shoretel system, one at each site. Although this...
Please see here for section 1 Now that you know you can monitor your network traffic through STG how do you go and configure it? You can use a simple program called GetIf to search for what ports you need to monitor on your SonicWall or other...
If you want the phone ring tone to go through the PC speakers and not a headset, this should fix you up. To force the incoming phone call rings to go through the PC speakers instead of a headset, you need to go into the properties...
Those of you who use Outlook out there and leave your messages on the server, you will have probably had to deal with duplicate messages downloading either after you replaced your computer or Outlook had an issue and crashed. I have tried several tools for...
Service Level Agreements from companies usually explains that the product they are supporting will be up or available for X% of the time. 90% is good, 99% is even better, and some go on up to 99.99% or higher, but what does that mean for...
Interworks GmbH
Ratinger Straße 9
40213 Düsseldorf
Germany
Geschäftsführer: Mel Stephenson
Kontaktaufnahme: markus@interworks.eu
Telefon: +49 (0)211 5408 5301
Amtsgericht Düsseldorf HRB 79752
UstldNr: DE 313 353 072