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Printing on network and local printers over VPN connections and RDP connections can be somewhat tricky if not configured properly.  Use the following steps to aid you in correcting the inability to connect to these local and network printers if issues are occuring.   First -...

Recently I came across an issue where no images would show in Outlook, so I went through some web searches to try to resolve the issue.  According to each post they all had success depending on the person but none of them worked for me....

Office 2010 Volume License edition has two different ways to activate the license.  You can use Multiple Activation Key (MAK) or Key Management Services (KMS).   MAK is like you are familiar with on the previous versions of Office and Windows.  You enter a key and...

I recently ran into a problem with the Backup Exec Remote Agent for Windows Systems and Backup Exec Server services both getting hung in the starting mode.  The Remote Agent was using the local system account and the Backup Exec Server Service was using the Backup Exec...

  If you find that your CD drive disappears all of a sudden, try this old but reliable fix.  Follow the 6 steps below and things should be back to normal: 1.  Click on the start menu. 2.  Go to Run and type “regedit” without the quotation marks. 3....

Greetings from the Tech Room again,   If you're an iPhone user, this next tip is for you:   With the recent release of the 4th Operating System for the iPhone, were are finally exposed to all the features that are available to the iPhone.  Unfortunately not all the...

I recently had a client that simply could not replay to an e-mail she received.  She had no issues sending new message or replying to any other messages, but when trying to reply to this one she would get an error saying "Outlook can not send...

Task ' - Sending' reported error (0x800CCC13) : 'Cannot connect to the network. Verify your network connection or modem.' Say what? I have been battling the above frustrating error for a few months now, and never actually found a good workaround until today. I started having the...

Dell recently announced the release of a new product in the EqualLogic iSCSI SAN line.  The PS6000XVS (PS6010XVS for 10Gb mdels) is a mixture of 8 SSD and 8 15K RPM SAS drives to provide optimized, tiered workloads.  The unit is perfect for VMware View...

There is a very handy, yet little known utility that most people do not even realize is bundled with their WIFI enabled Blackberry.  The utility is called "Wifi Tools" and has been helpful to me more times than I can count.  If you have a...

Recently, Dell has started shipping laptops with their own proprietary software to control the WIFI connections on your laptop.  Personally, I prefer the configurability of the Wireless Zero Configuration Tool provided with Windows.  Several times I've attempted to remove the Control Point software only to...

I recently ran into an issue of a Windows 7 user that had a corrupt profile, all the desktop icons were gone, drive mappings gone and profile settings back to default The fix ended up being these sets of steps after many other fix attempts. -Log into...

Below are a list of the "Mute" Codes for Shoretel IP Phones.  These codes will perform some common Shoretel tasks without physically power cycling the phone. To Clear Cached Values + CLEAR (25327) # To Reset A Phone + RESET (73738) # To Enter Setup + SETUP (73887)...

 So recently I was assisting a client over the phone with resolving your typical every day computer problem that we, computer technicians, face on a day-to-day basis and upon resolving their issue, the client, decided (like so many clients) to inquire about a little issue at home they are having...

There are times when you might have issues using the traditional RDP method of running MSTSC (Microsoft Terminal Services Client).  An alternate method is to use the Remote Desktop Web Connection instead.  But first, you need to prepare the destination workstation by installing Remote Desktop Web Connection. To...

Sometimes you need to get task manager open on a terminal server, but if you press CTRL-ALT-Delete it brings it up for your actual computer. There are a few different methods you can use to get around this.   You can right click on your task bar then left click on...

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