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Greetings again from the tech room,   This month's diddy involves some explanation to a few common terms used throughout the world wide web.   So when was the last time you paid for online software?  Don't answer that, but rather when was the last time you HAD TO...

  Here are the steps to correct this error.    Steps: 1. Copy the CCC-EXT folder from the C drive on a working PC or Server. 2. Paste the CCC-EXT folder to the C drive on the PC with error. 3. Go to the C drive and then to Program files...

I just wrapped up some data imports for a few projects we've been working on and wanted to share some tips I gleaned from the process. Use find and replaceWhen working with large sets of data, an editor with find and replace is invaluable. I prefer...

I've run into an error at times when trying to install/update clients ShoreTel Personal Call Manager (PCM or the ShoreTel software).  Looking through multiple forums I found that this is a known issue with ShoreTel.  They have traced it back to some files getting corrupted on...

DID YOU KNOW? Compared to TV ads, general recall, brand recall, message recall and likeability are greater for viral video. In 2009, it was reported that 84 percent of Americans online viewed video in May alone, according to cukerinteractive.com. That's roughly 258,058,183 people who viewed video...

When a Shoretel user travels to/from multiple offices, how do we set them up to make/receive calls at both locations?  Recently I have seen cases where a single user is configured with two separate extensions in the Shoretel system, one at each site.  Although this...

  Project Management – When Projects Go wrong It doesn't matter how good our project plan is, how great the project team is,  projects  just go wrong.  It is often times how you deal with the project when it gets off course that can determine the overall...

Here in the UK we have just been through (and, at the time of writing, are still enduring) a general election. This presents us with some fantastic datasets. The first place I turn to is the Guardian Data Store, and they provided this, which allowed...

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