This article details the specific settings within the ShoreTel Server, SMTP Server and Office 365 portal for creating mail distribution groups for ShoreTel voicemails to be sent to Office 365 mailboxes. In ShoreTel Under Voice Mail – Options, set your email account: Set User Account in ShoreTel Under Escalation...
We received a letter yesterday from Don Joos, President & CEO of ShoreTel. In it, Don shared some high praise for all that InterWorks does to take care of ShoreTel customers. Here’s just a bit of what he said: “ShoreTel measures customer experience using the globally...
When installing a fresh copy of ShoreTel or migrating an existing ShoreTel install to a new server, by default the ShoreTel phones will try to retrieve their date and time from the ShoreTel server. By default, the NTP settings will not be enabled in a...
One of the nice features about ShoreTel is the ease of use of the ShoreTel Communicator. One feature that can be enabled is Call Fowarding. This feature can allow users to forward incoming calls directly to a phone number of their choosing such as Google...
Overview Call queuing is a great way for phone operators to manage high volume of calls. For ShoreTel systems version 12.x and lower on rare occasions a call will not fully disconnect and a received call will show as connected and use up one of the...
To Telnet onto a ShoreTel switch you first have to enable Telnet on it. Keep in mind that this will only temporarily enable telnet, and you will need to run this command every time you want to connect to the switch. First, Log onto the shoretel...
There are several good ways to check the voice mail for a workgroup in shoreTel. Here is a list of them, and some notes on getting them to work. The manual way - You can press the voice mail button on your phone. if it does...
Call Quality issues on VOiP phones can be hard to troubleshoot, and even harder to fix. It doesn't help when everyone notices it and complains about it to you regularly. Luckily this guide will teach you everything you need to know to get your ShoreTel...
Below are a list of the "Mute" Codes for Shoretel IP Phones. These codes will perform some common Shoretel tasks without physically power cycling the phone. To Clear Cached Values + CLEAR (25327) # To Reset A Phone + RESET (73738) # To Enter Setup + SETUP (73887)...
When a Shoretel user travels to/from multiple offices, how do we set them up to make/receive calls at both locations? Recently I have seen cases where a single user is configured with two separate extensions in the Shoretel system, one at each site. Although this...
If you want the phone ring tone to go through the PC speakers and not a headset, this should fix you up. To force the incoming phone call rings to go through the PC speakers instead of a headset, you need to go into the properties...
We have several clients that want to be able to answer phone calls from the office at home. Luckily, ShoreTel's office anywhere feature does exactly what they need very easily, but here at InterWorks we like to go that extra step and make things a...
Overview Unfortunately, my co-wokrer spilled part of their soda pop on their numpad for their ShoreTel 230. When the soda dried up, it make a good portion of the keys sticky. To get to the keys, I had to dissassemble the entire phone to be able...
Starting with the release of version 7, Shoretel has given the ability to load customized ringtones on their IP phones to the end user. While this is a great feature, Shoretel does not provide much documentation (other than to say it's possible), nor do they...
ShoreTel, which is our current VoIP phone system we use and recommend for our clients, publicly released a new revision. ShoreTel 10.1 was released with updates and a few new system features. These include; Priority Paging, Malicious Call Trace ( ETSI-Based ) and expanded MCM...
With an upgrade to Shoreware version 9.0 or 9.1 the installer soon realizes that Shoretel has decided to add the LLDP feature to the phones and has turned this option on by default after the installation. Since most switches are already set up with the LLDP option...
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