ServerCare

What Is ServerCare?

ServerCare by InterWorks is a service package that helps you manage your analytics infrastructure. It monitors the health and performance of your BI platforms and supports you in hosting; analyzing and applying insights; and charting a course for the future of your data practice. The ServerCare team focuses on the behind-the-scenes processes, so you can spend your time on what you really care about: data.

Who Should Utilize ServerCare?

BI teams with demands that require their full, expedient attention
BI teams that are stretched too thin and cannot function as freely or fully as intended
Companies in which the IT team is unable to provide incisive, timely or comprehensive support

What’s Included with ServerCare?

Agent-based 24/7 Server monitoring
Guaranteed response times for operating system and application availability issues
Server architecture and design consultation
Usage and adoption monitoring and consultation
Server governance and datacenter consultation
Initial on-boarding health assessment
Monthly server health checks
Monthly scheduled maintenance window, including operating system updates and patches
Quarterly scheduled maintenance window for Tableau Server and/or Alteryx Server patches
Biannual server assessments and recommendation
Major server version upgrade planning and assistance
Deployment support offered for both on-prem data centers and cloud platforms (ex. AWS, Azure, Google Cloud or client preferred platform)
Supported technologies include: Tableau, Alteryx, Matillion, Dataiku, and more.

Why InterWorks?

Our ServerCare team provides consistent and reliable support any time you need it. We offer services tailored to your specific needs and aligned to your company vision, and if you’re not sure what those are, we can help. We’ll set up an infrastructure that works for you, including how and where your data is hosted, that meets our high service standard. As part of your ServerCare subscription, we’ll be in consistent communication, examining everything from the minute to the meta. InterWorks will make your server run smoothly, so you don’t have to.

We understand each client’s needs are unique, and we believe we’re the best partner in that work because our approach is unlike any other. Our IT and BI teams work collaboratively, leaning on the expertise and experience of each other, so you get the very best of both. We’re deeply familiar with all types of data environments and can support you at every level of your experience.

Ready to get started?

Find out how InterWorks’ offerings can help your organization.