So recently I was assisting a client over the phone with resolving your typical every day computer problem that we, computer technicians, face on a day-to-day basis and upon resolving their issue, the client, decided (like so many clients) to inquire about a little issue at home they are having...
The World Wide Web has been running since 1991, and if you've ever tried to sell your service, product or advice online, you've heard of writing for the web. Well guess what? It's become a little more complicated than keeping it short and sweet. Writing for...
There are times when you might have issues using the traditional RDP method of running MSTSC (Microsoft Terminal Services Client). An alternate method is to use the Remote Desktop Web Connection instead. But first, you need to prepare the destination workstation by installing Remote Desktop Web Connection. To...
Sometimes you need to get task manager open on a terminal server, but if you press CTRL-ALT-Delete it brings it up for your actual computer. There are a few different methods you can use to get around this. You can right click on your task bar then left click on...
Greetings again from the tech room, This month's diddy involves some explanation to a few common terms used throughout the world wide web. So when was the last time you paid for online software? Don't answer that, but rather when was the last time you HAD TO...
Here are the steps to correct this error. Steps: 1. Copy the CCC-EXT folder from the C drive on a working PC or Server. 2. Paste the CCC-EXT folder to the C drive on the PC with error. 3. Go to the C drive and then to Program files...
I just wrapped up some data imports for a few projects we've been working on and wanted to share some tips I gleaned from the process. Use find and replaceWhen working with large sets of data, an editor with find and replace is invaluable. I prefer...
I've run into an error at times when trying to install/update clients ShoreTel Personal Call Manager (PCM or the ShoreTel software). Looking through multiple forums I found that this is a known issue with ShoreTel. They have traced it back to some files getting corrupted on...
On a recently setup Windows Server 2008 R2 terminal server, Java was installed, and by default the JRE will enable automatic updates for all users. No daily users have administrative privileges, but all users are prompted to install updates. No users can actually install the...
DID YOU KNOW? Compared to TV ads, general recall, brand recall, message recall and likeability are greater for viral video. In 2009, it was reported that 84 percent of Americans online viewed video in May alone, according to cukerinteractive.com. That's roughly 258,058,183 people who viewed video...
When a Shoretel user travels to/from multiple offices, how do we set them up to make/receive calls at both locations? Recently I have seen cases where a single user is configured with two separate extensions in the Shoretel system, one at each site. Although this...
Please see here for section 1 Now that you know you can monitor your network traffic through STG how do you go and configure it? You can use a simple program called GetIf to search for what ports you need to monitor on your SonicWall or other...
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