When a Shoretel user travels to/from multiple offices, how do we set them up to make/receive calls at both locations? Recently I have seen cases where a single user is configured with two separate extensions in the Shoretel system, one at each site. Although this...
Please see here for section 1 Now that you know you can monitor your network traffic through STG how do you go and configure it? You can use a simple program called GetIf to search for what ports you need to monitor on your SonicWall or other...
If you want the phone ring tone to go through the PC speakers and not a headset, this should fix you up. To force the incoming phone call rings to go through the PC speakers instead of a headset, you need to go into the properties...
Project Management – When Projects Go wrong It doesn't matter how good our project plan is, how great the project team is, projects just go wrong. It is often times how you deal with the project when it gets off course that can determine the overall...
If you've managed production database servers for any amount of time, you may have run into this error message in your maintenance plan logs. "The index "[IndexName]" on table "[TableName]" cannot be reorganized because page level locking is disabled." This will cause your Index Reorganize step...
Here in the UK we have just been through (and, at the time of writing, are still enduring) a general election. This presents us with some fantastic datasets. The first place I turn to is the Guardian Data Store, and they provided this, which allowed...
Those of you who use Outlook out there and leave your messages on the server, you will have probably had to deal with duplicate messages downloading either after you replaced your computer or Outlook had an issue and crashed. I have tried several tools for...
Those who know me from the Tableau forums or Twitter, or the UK Tableau User Group know that I love Tableau.Those that don’t know me: well, I work at the University of Oxford, and have been using Tableau since December 2007. Since then, I have been raving about...
Service Level Agreements from companies usually explains that the product they are supporting will be up or available for X% of the time. 90% is good, 99% is even better, and some go on up to 99.99% or higher, but what does that mean for...
If you're reading this blog, it's probably because you've given up on sifting through the hundreds of Twitter tools available on the web. Frankly, you just want somebody to tell you what the best tools are and why, and not give you a list of...
There have been several occasions when I've been working on a Drupal view and needed some conditional logic when re-writing the output of a field. It would be nice if there were some kind of built-in IF or SWITCH statement, but there's not. On my...
A way that we assist clients who have SonicWall appliances is by enabling SNMP (Simple Network Management Protocol) on the WAN for our company. This allows us to have additional information that we can use in the future. One piece of that information is the...
Interworks GmbH
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