Outlook 2010 “Insert Smart card” error


Outlook 2010 “Insert Smart card” error

by Tuan Nguyen

I came across this issue today where a client’s Outlook 2010 client would connect to Exchange (2010), download all the email and then prompt for a smart card. It wasn’t the usual prompt for a password/user name OR a smart card, it simply said insert a smart card. The client next to her had the same prompty (oddly sized) except it just said “connecting to….” Apparently this was caused by a recent update from Microsoft for Outlook 2010 – kb2553248. There is currently no workaround except to uninstall the update. That resolves the prompts and you can go about your business. Credit answers.microsoft.com.

More About the Author

Tuan Nguyen

Systems Engineer
Microsoft Exchange 2013: OWA Signature Error In Microsoft Exchange, you may have received these error messages: “The signature is too big. Please try a smaller format.” ...
ActiveSync Failing When testexchangeconnectivity.com Passes? I came across this issue recently, where we migrated from a hosted Exchange 2010 server to an on-site Exchange 2013 server and ...

See more from this author →

InterWorks uses cookies to allow us to better understand how the site is used. By continuing to use this site, you consent to this policy. Review Policy OK


Interworks GmbH
Ratinger Straße 9
40213 Düsseldorf
Geschäftsführer: Mel Stephenson

Kontaktaufnahme: markus@interworks.eu
Telefon: +49 (0)211 5408 5301

Amtsgericht Düsseldorf HRB 79752
UstldNr: DE 313 353 072


Love our blog? You should see our emails. Sign up for our newsletter!