Outlook 2010 “Insert Smart card” error

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Outlook 2010 “Insert Smart card” error

by Tuan Nguyen

I came across this issue today where a client’s Outlook 2010 client would connect to Exchange (2010), download all the email and then prompt for a smart card. It wasn’t the usual prompt for a password/user name OR a smart card, it simply said insert a smart card. The client next to her had the same prompty (oddly sized) except it just said “connecting to….” Apparently this was caused by a recent update from Microsoft for Outlook 2010 – kb2553248. There is currently no workaround except to uninstall the update. That resolves the prompts and you can go about your business. Credit answers.microsoft.com.

More About the Author

Tuan Nguyen

Systems Engineer
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