Corrupted Windows 7 (or Vista) Profile


Corrupted Windows 7 (or Vista) Profile


Since I have had to do this a few times now, I thought I would whip up a blog on the quick and easy way to fix this issue. The problem is when a user logs into a domain machine with Windows 7 and gets the error “The User Profile Service failed the logon. User profile cannot be loaded”.

-Log into the machine with local or domain administration rights

-Go to the registry location: HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionProfileList

-Look through the list of SID folders and you will find 2 that have the ProfileImagePath on the right pane listing the location of the user that has the error. One will look normal, the other one will have a .bak at the end of it.

-Rename the SID folder  that has .bak at the end of it to .bac

-Rename the SID folder that has the .bak at the end of it to have nothing at the end of it

-Rename the SID folder that has the .bac to .bak

(We are effectively swapping the 2 SID folders so that the other one has the .bak at the end of it)

-Click on both SID folders, double click RefCount in the right pane  and change the Value Data to 0 (zero) then OK out of that screen

Close registry editor and reboot

More About the Author

Darien Smith

Systems Engineer
Finding computer memory information with a command Here is a handy command to find out computer memory details from a command prompt so you don’t have to open up the computer. Go ...
Disabling Windows 7 Virtual Store After a recent MS update, I had a user that ran into issues with a legacy application saving all the documents created into a new ...

See more from this author →

Subscribe to our newsletter

  • I understand that InterWorks will use the data provided for the purpose of communication and the administration my request. InterWorks will never disclose or sell any personal data except where required to do so by law. Finally, I understand that future communications related topics and events may be sent from InterWorks, but I can opt-out at any time.
  • This field is for validation purposes and should be left unchanged.

InterWorks uses cookies to allow us to better understand how the site is used. By continuing to use this site, you consent to this policy. Review Policy OK


Interworks GmbH
Ratinger Straße 9
40213 Düsseldorf
Geschäftsführer: Mel Stephenson

Telefon: +49 (0)211 5408 5301

Amtsgericht Düsseldorf HRB 79752
UstldNr: DE 313 353 072