While troubleshooting missing inbox email for a client, I ran across these instructions to restore an email folder (Inbox) for SmarterMail. This client uses an older version of SmarterMail and these instructions worked perfect with Backup Exec.
- Restore the mailbox from Backup Exec to a temp folder such as C:temprestore
- Log into the SmarterMail web interface as the user and create a new folder called “restore”
- Stop the SmarterMail service on the SmarterMail server
- While on the server, delete the Mailbox.cfg file in the newly created “restore” folder in the users account
- Move all the backed up files from the C:temprestore to the “restore” folder on the SmarterMail server
- Re-Start the SmarterMail service on the server
- Log into the users SmarterMail web account
- Move all the restored messages from the backup folder to the Inbox
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