What is BlackBerry Enterprise Server Express?

BlackBerry® Enterprise Server Express is software that enables businesses of any size to quickly and easily get started with the BlackBerry® solution. It provides advanced BlackBerry smartphone features with no additional software or user license fees, and works with BlackBerry smartphones provisioned with any Internet-enabled BlackBerry consumer data plan, BlackBerry enterprise data plan or a combination of both data plans. It can also be a cost-effective alternative for businesses that want to manage BlackBerry smartphones that employees purchase and pay for, but use for work purposes.

How many BlackBerry smartphone users can BlackBerry Enterprise Server Express support?

When installed directly on the primary mail server, BlackBerry Enterprise Server Express is designed to support up to 75 BlackBerry smartphone users. If more than 75 users are required, BlackBerry Enterprise Server Express has the flexibility to be installed on a separate server, supporting up to 2000 BlackBerry smartphone users per server. See the BlackBerry Enterprise Server Express product documentation for more information.

What are the end-user features of BlackBerry Enterprise Server Express?

• Email:

o Push HTML corporate email

o Bi-directional email reconciliation

o Flag emails for follow-up

o Search email inbox remotely

o View and manage email folders

• Calendar:

o Bi-directional wireless calendar

o View colleagues’ free/busy status

o Forward calendar appointments

o View, open, save and edit calendar attachments

• Contacts:

o Bi-directional wireless contact synchronization

o Wireless address lookup

o Synchronization of multiple contact folders, personal distribution lists and public/shared folders

• Document and file access:

o Remote file access

o Ability to view, download, edit, save and attach documents

o Native file attachment support

Certain features may require BlackBerry® Desktop Manager and/or BlackBerry® Device Software version 5.0. For more information on features, please see www.blackberry.com/besexpress.

What are the management and support features of BlackBerry Enterprise Server Express?

• Administrate BlackBerry Enterprise Server Express using the web-based BlackBerry® Administrative Service:

o Manage BlackBerry smartphones in an organization, including resetting passwords, or remotely wiping lost or stolen smartphones. Includes over 35 IT policies

o Delegate tasks with six preconfigured IT administration roles

o Deploy and manage applications over-the-air

o Schedule device, application and IT policy updates

o Update BlackBerry Device Software wirelessly without users having to bring the BlackBerry smartphone to IT

• BlackBerry Enterprise Server Express provides many of the same advanced security features of the BlackBerry® Enterprise Solution.

For more information on features, please see www.blackberry.com/besexpress.

What are the main differences between BlackBerry Enterprise Server Express and BlackBerry Enterprise Server?

BlackBerry Enterprise Server is designed for enterprises and government organizations that need the highest level of IT control and advanced functionality. BlackBerry Enterprise Server includes the following features that are not included with BlackBerry Enterprise Server Express:

• BlackBerry® Monitoring Service

• High availability

• Custom administration roles

• Additional IT policies

• Support for BlackBerry® Mobile Voice System, and Enterprise Instant Messaging

• Support for BlackBerry® Enterprise Transporter tool

• Localization for English, French, Italian, German, and Spanish

What are the main differences between BlackBerry Enterprise Server Express and BlackBerry Professional Software?

• Pricing:

o BlackBerry Enterprise Server Express has no additional cost for the software or client access licenses (CALs), and can run on any Internet-enabled data plan

o BlackBerry® Professional Software has a cost for the software and CALs, and it must run on a BlackBerry enterprise data plan

• Features:

o BlackBerry Enterprise Server Express version 5.0.1 provides additional features over BlackBerry Professional Software version 4.1.4, including:

 HTML email support

 Flag emails for follow-up

 Forward calendar appointments

 Open attachments in calendar appointments

 Remote file access

 Support for audio files (.AWE, .WAV, .MP3 and Audio WMA files)

 Support for Open Document Text (ODT), Open Document Presentations (ODP) and Open Document Spreadsheets (ODS)

 Support for Windows® Small Business Server 2008

 Certain features may require BlackBerry Device Software version 5.0

What email platforms are supported by BlackBerry Enterprise Server Express?

BlackBerry Enterprise Server Express is currently available for Microsoft® Exchange Server (2003 SP2, 2007

SP2 and 2010) and Windows Small Business Server (2003 SP2 and 2008).

BlackBerry Enterprise Server Express is not compatible with IBM® Lotus® Domino® or Novell® GroupWise®.

How much does it cost to download BlackBerry Enterprise Server Express?

BlackBerry Enterprise Server Express software is available at no charge. BlackBerry smartphone users require an Internet-enabled data plan to use BlackBerry Enterprise Server Express. BlackBerry smartphone users should check with their wireless service providers for information and costs.

What types of data plans are required to use BlackBerry Enterprise Server Express?

BlackBerry Enterprise Server Express will work with any Internet-enabled data plan, including pre-paid plans.