Managed Services / Augmentation

Matillion Platform Upgrade and Pipeline Continuity for Global Engineering Software Company

The Situation

A globally recognized engineering software company had built its data pipeline infrastructure on Matillion and Snowflake on Azure. When Matillion issued a hard deprecation deadline requiring all customers running unsupported agent versions to upgrade by a fixed date — after which production pipelines would cease to function entirely — the company lacked the internal expertise and confidence to execute the migration themselves under the time pressure. Key challenges included:

  • A non-negotiable hard deadline with no extensions available from Matillion
  • Production pipeline outage risk if the upgrade was not completed on time
  • Unsupported Python interpreters and deprecated libraries requiring removal alongside the agent upgrade
  • No internal resource with the knowledge or appetite to perform a production-critical migration at pace

What We Did

  • Scoped and closed the engagement within approximately seven to ten days of initial contact
  • Gained access to the client's Azure environment and deployed the supported Matillion agent using Matillion Hub's automated deployment tooling
  • Performed a full system backup using Matillion's built-in backup and migration tooling before any changes were made
  • Restored the backup configuration to the newly installed supported instance
  • Ran collaborative verification testing with the client asynchronously via Microsoft Teams, with the client managing front-end switchover and InterWorks managing back-end systems
  • Provided reactive post-go-live support during the week following completion

Results

  • Zero downtime — production Matillion pipelines maintained throughout the migration with no disruption
  • Hard deadline met well ahead of the Matillion cutoff date
  • Deprecated libraries and unsupported Python interpreters removed, eliminating accumulated technical debt
  • Full migration completed across two days of billable delivery

What This Unlocks

For any organization running Matillion pipelines on Azure or AWS that faces vendor deprecation deadlines or version upgrade requirements, this engagement demonstrates that a production-critical migration can be scoped, executed, and completed in under two weeks with zero downtime. The migration approach and Matillion Hub deployment process are directly reusable for similar upgrade engagements across Matillion client environments.

Team

Led by a platforms architect serving as delivery lead, supported by a data engineer who handled initial scoping and knowledge transfer.

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MatillionSnowflakeAzurepipeline continuityplatform upgradedeprecationdata engineeringEMEArapid deployment

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