ESET NOD32 AV4 POP3, HTTP Error and Client Reinstall Problems

IT

ESET NOD32 AV4 POP3, HTTP Error and Client Reinstall Problems

I recently ran into an issue on a computer that had ESET NOD32, with an error message for being unable to scan POP3 or HTTP.  

ESET_NOD32_POP3_HTTP_ErrorMessage

During the troubleshooting process for this error we uninstalled the client and tried to re-install it.  We ran into issues saying that there was another installation already in progress and that the ESET client kept rolling back and not completing the re-installation.

ESET_NOD32_Install_Error

 

 

 

 

 

 

 

 

 

 

 

I was finally able to track the issues back to the Base Filtering Engine service having been removed by malware that was on the machine. After cleaning the malware off of the machine using the ESET online scanner I was able to follow http://kb.eset.com/zap/SOLN2861 and get the service working again.  Once the BFE service was working the installation went through without a hitch.

One thing that might help tracking this problem down is the following error in the event logs:

 

Log Name:      System

Source:        Service Control Manager

Date:          5/25/2012 8:25:56 AM

Event ID:      7003

Task Category: None

Level:         Error

Keywords:      Classic

User:          N/A

Computer:     Computer Name

Description:

The epfwwfpr service depends the following service: BFE. This service might not be installed.

Event Xml:

http://schemas.microsoft.com/win/2004/08/events/event”>

 

   

    7003

    0

    2

    0

    0

    0x8080000000000000

   

    25142

   

   

    System

    Your Computer Name

   

 

 

    epfwwfpr

    BFE

 

More About the Author

Richard Clapp

Systems Engineer
Cleaning Up WinSXS Folder on Windows Server 2008 R2 I finally found some good information for cleaning up the WinSXS folder on new instances of Windows. I found the following site ...
Getting Access to Multiple Branches while Using a Split VPN Tunnel for Performance I recently had to help a client who was having performance issues over the VPN. They had a fast connection at home, but just a standard ...

See more from this author →

Subscribe to our newsletter

  • I understand that InterWorks will use the data provided for the purpose of communication and the administration my request. InterWorks will never disclose or sell any personal data except where required to do so by law. Finally, I understand that future communications related topics and events may be sent from InterWorks, but I can opt-out at any time.
  • This field is for validation purposes and should be left unchanged.

InterWorks uses cookies to allow us to better understand how the site is used. By continuing to use this site, you consent to this policy. Review Policy OK

×

Interworks GmbH
Ratinger Straße 9
40213 Düsseldorf
Germany
Geschäftsführer: Mel Stephenson

Kontaktaufnahme: markus@interworks.eu
Telefon: +49 (0)211 5408 5301

Amtsgericht Düsseldorf HRB 79752
UstldNr: DE 313 353 072