Ricoh network scanning functions are sometimes a pain to get configured correctly. Although, once you get to know Ricoh – you get used to the quirky management functions and can generally navigate to get them set up.
Recently, while working with a Ricoh Aficio C2050 I ran across a “sender’s name not selected” error message when trying to scan to Email. I set the users address as both send and receive in the address book and configured the SMTP settings – but no joy.
After scouring the interwebs, I came across a small gem in a generic white paper…
As far as I can tell with the C2050, this has to be set on the device – there was no configurable option in the Web Image Monitor:
1. Before enabling Auto Specify Sender’s Name feature, check to ensure there is a Key Operator’s E-mail address entered in the MFP. To check and/or enter one, follow this click path at the op panel: User Tools > Systems Settings > File Transfer > Administrator E-mail Address.
2. To enable Auto Specify Sender’s Name, follow this click path: User Tools > System Settings > File Transfer > Auto Specify Sender’s Name (Choose On).
The white paper is attached for reference.