CD Drive Missing or Not Recognized

IT

CD Drive Missing or Not Recognized

If your CD drive or DVD drive is missing or not recognized by Windows or other programs, so you cannot play or access a CD or DVD.

This problem is caused by two Windows registry entries that have become corrupted. To fix the problem, you have to use Registry Editor to delete the corrupted Registry entries. To use this method, you must be logged on to Windows as an administrator.

Windows Vista

  1. Click Start, and then click All Programs.
  2. Click Accessories, and then click Run.
  3. Type regedit, and then click OK.
    HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlClass{4D36E965-E325-11CE-BFC1-08002BE10318}
  4. In the right pane, click UpperFilters.
    Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.
  5. On the Edit menu, click Delete.
  6. When you are prompted to confirm the deletion, click Yes.
  7. In the right pane, click LowerFilters.
    If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further.
  8. On the Edit menu, click Delete.
  9. When you are prompted to confirm the deletion, click Yes.
  10. Restart the computer.
  11. Click Start, click Computer, and then see whether the drive is listed. 

 

Windows XP

  1. Click Start, and then click Run.
  2. In the Open box, type regedit, and then click OK.
  3. In the navigation pane, locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlClass{4D36E965-E325-11CE-BFC1-08002BE10318}
  4. In the right pane, click UpperFilters.
    Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 7.
  5. On the Edit menu, click Delete.
  6. When you are prompted to confirm the deletion, click Yes.
  7. In the right pane, click LowerFilters.
    Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further.
  8. On the Edit menu, click Delete.
  9. When you are prompted to confirm the deletion, click Yes.
  10. Restart the computer.
  11. Click Start, click My Computer, and then see whether the drive is listed.
  12. If the drive is not listed, remove and reinstall the existing drivers.

More About the Author

Keith Johnson

Regional IT Practice Lead
Forwarding ShoreTel Voicemails to an Office 365 Mailbox This article details the specific settings within the ShoreTel Server, SMTP Server and Office 365 portal for creating mail distribution ...
How I Went from Golf Pro to InterWorks Systems Administrator It has always been interesting to ask people what they wanted to be when they were a kid and compare it to the career they actually ...

See more from this author →

Subscribe to our newsletter

  • I understand that InterWorks will use the data provided for the purpose of communication and the administration my request. InterWorks will never disclose or sell any personal data except where required to do so by law. Finally, I understand that future communications related topics and events may be sent from InterWorks, but I can opt-out at any time.
  • This field is for validation purposes and should be left unchanged.

InterWorks uses cookies to allow us to better understand how the site is used. By continuing to use this site, you consent to this policy. Review Policy OK

×

Interworks GmbH
Ratinger Straße 9
40213 Düsseldorf
Germany
Geschäftsführer: Mel Stephenson

Kontaktaufnahme: markus@interworks.eu
Telefon: +49 (0)211 5408 5301

Amtsgericht Düsseldorf HRB 79752
UstldNr: DE 313 353 072