Symantec Endpoint Protection Manager (SEPM) 11.X default credentials reset


Symantec Endpoint Protection Manager (SEPM) 11.X default credentials reset

by Jin Kim

If you ever need to reset the SEPM default credentials, you can use the resetpass.bat to reset the password for the Symantec Endpoint Protection Manager admin account.  Comes in very handy if someone changes the password and unintentionally locks themselves out.

Note:  If you change the admin account name to something other than admin and then subsequently run resetpass.bat, it changes the account name back to admin.

To reset the administrator password

  • Open Windows Explorer on the computer that runs Symantec Endpoint Protection Manager.
  • Locate the :Program FilesSymantecSymantec Endpoint Protection ManagerTools folder.
  • Double-click the resetpass.bat executable file.
  • The password is reset to admin.
  • Change the password immediately.

The Symantec supplied documentation can be found here: C:Program FilesSymantecSymantec Endpoint Protection ManagerTools as reset_password.html or reset_password.pdf.


More About the Author

Jin Kim

Systems Engineer
Microsoft – XP or Vista CD drive disappears   If you find that your CD drive disappears all of a sudden, try this old but reliable fix.  Follow the 6 steps below and things should ...
Microsoft – Remote Desktop Web Connection There are times when you might have issues using the traditional RDP method of running MSTSC (Microsoft Terminal Services Client).  An ...

See more from this author →

InterWorks uses cookies to allow us to better understand how the site is used. By continuing to use this site, you consent to this policy. Review Policy OK


Interworks GmbH
Ratinger Straße 9
40213 Düsseldorf
Geschäftsführer: Mel Stephenson

Telefon: +49 (0)211 5408 5301

Amtsgericht Düsseldorf HRB 79752
UstldNr: DE 313 353 072


Love our blog? You should see our emails. Sign up for our newsletter!