99.9% of the time, Tableau Server installation will be smooth sailing. The wizard is simple and easy, and Tableau’s online help is a wonderful guide. However, if you do have the misfortune of seeing the error message “Tableau Server initialization failed. See install log at C:Program FilesTableauTableau Serverlogstabadmin.log”, go ahead an open up the log to and check for any “FATAL” entries. You’ll more than likely see something like this:
“PGError: FATAL: the database system is starting up”
“Component::InitError: Connect Failed initializing component Components::Repository”
“Connect Failed initializing component Components::Repository”
With error messages like these, there are three common solutions you should try before escalating to Tableau Support:
- Disable your Anti-virus software. Most anti-virus programs do not pose a problem, but a few can block Tableau’s access to the Postgres database it relies on.
- Check User Permissions. Even if the user you are currently logged in as has the rights to install programs, they may not be allowed to install a service. Double check that the user permissions or run the installation as an Admin.
- Check Folder Permissions. For one reason or another, folders can get set to “Read Only.” To check, right click the folder that you are trying to install to (typically C:/Program Files/Tableau), make sure “Read-Only” is not selected.