Webinar Replay: The Power of Analytics for Scenario Planning: Chick-fil-A’s Journey


Webinar Replay: The Power of Analytics for Scenario Planning: Chick-fil-A’s Journey

An agile analytics approach may be the future of business operations beyond the COVID era. By definition, agility allows organizations to evaluate what’s working well and what needs to change, and those evaluations and subsequent decisions need to happen quickly. With agile analytics come more questions: how do you prep data teams for this way of working, and how can you scale that agility to all corners of the operation?

In this webinar, we’ll hear a customer story from Justin Winter, Senior Principal Team Leader of Enterprise Analytics at Chick-fil-A, alongside InterWorks’ Karl Riddett who has over two decades of analytics experience in the retail/restaurant space. They will discuss how Chick-fil-A was able to respond to the rapid change of the COVID pandemic via an agile analytics approach. There will also be time for discussion and Q&A with both of our presenters.

We’ll review and discuss:

  • Evaluating the people/process/culture/agility needed to pivot quickly
  • How Chick-fil-A shifted from a fixed-planning mindset to a scenario-planning mindset
  • Moving from internal data/analytics to absorbing data and utilizing data outside of the business
  • Dashboard demos on
    • COVID Recovery Curves
    • Communicating COVID risks to the business

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