Cancellation Terms

INTERWORKS PROFESSIONAL SERVICES CANCELLATION POLICY

• An engagement is created by your acceptance of our quotation or by us receiving your purchase order or statement of work
• Requests to cancel or reschedule an engagement must be submitted via email with the word cancellation or reschedule in
  the subject line to ops@interworks.co.uk. These requests are not accepted by phone or voicemail.
• You may cancel an engagement at no charge up to 15 business days before the engagement Start Date
• You may reschedule an engagement at no charge within 11-14 business days before the engagement Start Date
• If you cancel or reschedule an engagement within 6-10 business days of the Start Date you shall pay InterWorks any related
  non-recoverable expenses incurred by InterWorks.
• If you cancel or reschedule an engagement within 1-5 business days of the Start Date you shall pay InterWorks 50% of the
  cost of the engagement plus any related non-recoverable expenses incurred by InterWorks.
• If you cancel or reschedule an engagement within 24 hours of the Start Date/Time you shall pay InterWorks 100% of the cost
  of the engagement plus any related non-recoverable expenses incurred by InterWorks as a result.

INTERWORKS TRAINING CANCELLATION POLICY

• Onsite Training is confirmed by your acceptance of our quotation or at the point an invoice is issued to you, whichever
  happens first.
• Requests to cancel or reschedule an engagement must be submitted via email with the word cancellation or reschedule in the
  subject line to ops@interworks.co.uk. These requests are not accepted by phone or voicemail.
• You may substitute registered course attendee(s) without charge.
• You may cancel a class at no charge up to 15 business days before the class Start Date
• You may reschedule a class at no charge within 11-14 business days before the class Start Date
• If you cancel or reschedule a class within 6-10 business days of the Start Date you shall pay InterWorks any related nonrecoverable expenses incurred by InterWorks.
• If you cancel or reschedule a class within 1-5 business days of the Start Date you shall pay InterWorks 50% of the cost of the
  class plus any related nonrecoverable expenses incurred by InterWorks.
• If you cancel or reschedule a class within 24 hours of the Start Date/Time you shall pay InterWorks 100% of the cost of the class
  plus any related nonrecoverable expenses incurred by InterWorks as a result.
• No shows will forfeit 100% of the cost of the class.

CANCELLATION BY INTERWORKS

• InterWorks reserves the right to cancel or reschedule any class due to insufficient enrollment by providing notice to you at
  least six (6) business days prior to scheduled commencement date/
• In the event of cancellation by InterWorks, you may elect to receive a full refund of registration fees paid or credit toward
  alternative class(es).
• InterWorks will not be responsible for non-refundable transportation, lodging, or other costs related to a cancelled class.