InterWorks Assist

Terms and Conditions

All quotations and sales by InterWorks, Inc., its subsidiaries or affiliates ("InterWorks") to you (“you” or “your”) are subject to these terms and conditions (“Terms”). InterWorks must agree to any addition or change to these terms and conditions in a signed writing; any terms included in your purchase order or similar document shall not apply to or modify these Terms.

1. InterWorks Assist Services. InterWorks will provide the InterWorks Assist services (“Services”) on a remote basis, through the InterWorks Assist support site ( Services are designed and intended to overcome roadblocks through ad-hoc consultation, support, or troubleshooting; provide access to InterWorks’ Solutions Architects, Analytics Consultants, Server/IT experts, Alteryx developers, and Training Specialists, subject to scheduling; and access a support team with skillsets in Tableau, Alteryx, SQL, Design, and Analytics. Services may be rendered by InterWorks consultants remotely from any global location. Services do not include onsite services, support for related systems operations, mission critical or emergency issues, product issues covered by standard software support and maintenance, or project consulting services, as determined in InterWorks’ sole discretion.

2. Billing. The Services will be billed in the method and amount shown on the applicable quote form. If monthly flat-rate billing is indicated, Services to be billed and provided each month until cancelled by either party with 30 days’ notice to the other party. Except as otherwise set forth on the front of an InterWorks quote or invoice, terms of payment are net 30 days from invoice date, and prices do not include any taxes or other similar charges, payment of which will be solely your responsibility. Failure to timely pay invoices may result in a suspension of Services. If you provide a resale certificate that is not accepted or invalid for any reason by any governmental or regulatory authority, and InterWorks is required to pay tax on your purchase, you will reimburse InterWorks for the amount of such tax, and InterWorks’ reasonable expenses incurred in connection with the payment and collection of such tax. Services provided on a trial basis are provided at no cost for the duration communicated in writing by an InterWorks representative; trial Services may be terminated at any time at the sole discretion of InterWorks, and InterWorks shall have no obligation to continue the trial Services beyond the stated trial term.

3. Confidential Information. Each party will hold Confidential Information in strict confidence, only use it in in relation to the Services, and not disclose it to others. Each party will take all action reasonably necessary to protect the Confidential Information including at least any efforts each party uses to protect its own most sensitive information. Each party will only disclose Confidential Information to its personnel as needed in relation to the Services, and such personnel will be bound by written restrictions at least as protective of the Confidential Information as this Agreement. “Confidential Information” means any information regarding a party that such party considers confidential and regularly protects from public disclosure and has been identified as confidential or would be understood as confidential by a reasonable person under the circumstances. Confidential Information will not include information that was previously known to the receiving party, becomes public through no fault of the receiving party, or that the disclosing party regularly gives to third parties without any confidentiality restriction.

4. Intellectual Property. “Service-Related IP” means all proprietary intellectual property, designs, processes, techniques, concepts or other work we create for you in connection with performing the Services, whether or not they are eligible for patent, copyright, mask work, trade secret, trademark or other legal protection worldwide. All of the Service-Related IP will be your sole and exclusive property and will be considered works made for hire. “InterWorks IP” means any intellectual property, designs, processes, techniques, concepts or other work we have developed prior to or independently of the Services. All InterWorks IP will remain the sole and exclusive property of InterWorks. Additionally, we will be free to use our general skills, know-how, and expertise, whether pre-existing or gained under this Agreement, in engagements with other clients as long as we acquire and apply such information without disclosure of any of your Confidential Information. If any InterWorks IP is incorporated into the Services, InterWorks hereby grants you a perpetual, irrevocable, world-wide, non-exclusive license to use, reproduce, display and otherwise fully exploit the InterWorks IP incorporated into the Services or necessary to use the Services for the purposes for which you intend.

5. Warranties. InterWorks represents and warrants to you that (a) we are under no contractual or other restriction or obligation that will prevent us from performing the Services; (b) we will perform the Services in a professional and workmanlike manner, in accordance with customary standards for our industry; (c) the Services will not infringe upon or otherwise violate any third party’s intellectual property rights. You represent and warrant to InterWorks that you (x) have all requisite power and authority to execute, deliver and perform your obligations hereunder; (y) have the financial resources and stability to pay for the Services; (z) will provide timely cooperation, willingness, responsiveness and access to necessary personnel and systems as required for InterWorks to provide the Services. THE WARRANTIES AND REPRESENTATIONS SET FORTH IN THIS AGREEMENT ARE IN LIEU OF, AND InterWorks HEREBY DISCLAIMS, ANY AND ALL OTHER WARRANTIES AND REPRESENTATIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.


7. Independent Contractor. InterWorks is an independent contractor and is not an agent or employee of, and has no authority to bind, you by contract or otherwise. We will determine, in our sole discretion, the manner and means by which the Services are accomplished.

8. General. (a) Governing Law. This Agreement will be governed by the laws of the State of Oklahoma. (b) Waiver, Severability, and Assignment. Either party's failure to enforce a provision is not a waiver of its right to do so later. If a provision is found unenforceable, the remaining provisions of these Terms will remain in full effect and an enforceable term will be substituted reflecting our intent as closely as possible. Either party may assign its rights to any of its affiliates or subsidiaries, or to any successor in interest of any business associated with the Services. The exercise by a party of any of its remedies under these Terms will be without prejudice to its other remedies under the Terms or available at law or in equity.

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Assist FAQs

What is Assist and What can it help with?

Sometimes you need answers in a matter of minutes, not days. With InterWorks Assist you don't have to decide between quality and speed. Assist is your access to the experts. InterWorks Assist isn't designed for lengthy projects, although InterWorks does have consultants who can help out with those. InterWorks Assist is designed to be a resource to keep your projects moving forward. We can help with things like: initial dashboard mock-ups, polishing existing dashboards, fine-tuning performance, building complex calculations, answering questions about data strategy and best practices, Tableau Server troubleshooting and upgrades, and much more.

Why is it beneficial?

InterWorks is known for being a leader in the data space. Through Assist stay up to date on the latest trends, functionality, and informal training InterWorks has to offer. Webinars, working sessions, and support are at your fingertips. Your time is too valuable not to have IW in your toolbelt.

Who do I get assistance from?

Assist is a support offering that is staffed by InterWorks consultants around the globe. From live chats to scheduling webinars, we have you covered.

How do I reach out?

This website is your one stop location for all things assist.

  • Assist Now with Live chat
  • Schedule Assist with email support
  • Call us

When can I sign up?

Click here and fill out this contact form and we’ll reach out to tailor your assist experience.