Greetings, earthlings. We’re so glad you’re here and pretty sure you’re the best thing in the galaxy. We can’t wait to see how you unleash your brilliance at InterWorks and help us innovate, solve problems and answer tough questions, like, “Are robots sentient or nah?” In order for you to do your best work, we know you need the best tools, so we’re serious about outfitting our crew with the latest cutting-edge tech. However, we all know that with great power comes great responsibility, so we hope it goes without saying that security and privacy go hand in hand with the equipment we use. But we’ll say it anyway.
Maintaining the reliability and security of our internal systems is paramount for our ability to serve clients well. Not to be a paranoid android, but it’s crucial that you exercise the highest degree of care in using and protecting your equipment, passwords and data. Our Internal Support team helps make sure we are maintaining necessary standards for our equipment and networks. Please work with Support if you have any questions about proper usage, security or other issues. While most people here are highly capable with technical issues, it’s important to always check with Support for any hardware or software issue to ensure company-wide processes and records are being maintained. To reach out to our laser-focused Support team, email them at Support@interworks.com. You should have no expectation of privacy in using company computers or communication equipment. Sending, receiving or accessing pornographic materials on InterWorks equipment or networks is strictly prohibited.
For obvious reasons, we have to be very careful about the way we store and transmit client and internal files and data. With a team as spread out and collaborative as ours, cloud-based storage and sharing services can be very useful, but they also present a number of security risks. It is imperative that employees NOT open or use any other cloud services accounts for the storage, manipulation or exchange of company-related communications or company-owned data without the approval of our Support team. This is necessary to protect the integrity and confidentiality of our data, our clients’ data and the security of our corporate network. We want you to be able to serve your clients as efficiently as possible through the use of technology, and we’ve adopted the following procedures to ensure you have the functionality and access you need to be able to do just that.
We’re committed to making sure you have the necessary equipment available to you to do your job here at InterWorks. Please treat the equipment you’re issued with care (like it has feelings, you know), and follow the operating instructions, maintenance requirements and safety guidelines. We understand that sometimes accidents happen and equipment is damaged, lost or stolen. Here’s how we handle those unfortunate situations:
Cracked screens: If you have an IW-issued phone, we’ll take care of the repair but only the first time. If you crack it again, it will be up to you to have it fixed. IW will provide you with a selection of phone cases to choose from. If you have trouble keeping phones in one piece, please invest in an appropriate case. Or an astromech droid.
Other damage to equipment: For damage to other IW equipment, please notify Support to see if it can be repaired in-house. If it’s a minor repair, we’re happy to take care of it for you. If major damage is caused to equipment because of you, it will be your responsibility to cover the costs of repair or replacement.
Lost or Stolen Equipment
You should always notify Support IMMEDIATELY if your phone, laptop or any other equipment is lost or stolen, no matter what. We need to take action to protect any data that may be compromised in these situations. Our team will set to work on your challenge at the speed of light, but there are some things we need from you in these cases:
You stick ‘em, you remove ‘em. If you want to express yourself creatively using stickers on your laptop or other equipment, you do you! If you want your laptop to shine like a supernova, we get it. However, please know that you will be expected to remove those stickers appropriately when it is time for an upgrade or a change in equipment. You’re also welcome to go for a quick jaunt of time travel to remove them. Either way works for us.